Step 1: Complete the Insured Details Section• Enter your full name• Enter your phone number• Enter your email address• Enter your AWRAP Policy Number• Enter the reading on your odometer at the time of loss• Enter the name of the repair facility if applicable
Step 2: Complete the Claim Details Section• Enter the date of loss for the claim• Enter your primary insurer’s claim number• Select the cause of loss for the claim
Step 3: Confirm your Form and Submit• Upload the required documents and other requirements.• Confirm your form using a digital signature• Submit your form.
*Please note that a copy of the police report is required for any theft, vandalism, or hit & run claim.
Total Loss - If your vehicle is a total loss.
Partial Loss - If your vehicle is being repaired.
Key Fob Replacement - If you are making a claim for a lost or stolen key fob.
Required Documents Checklist (See Page/Section 3 for Full Descriptions)
You must notify us of your claim within 30 days from the date of loss, or before repairs or replacements are made. Please submit this completed form and any required documents within 90 days of repair or replacement. Failure to do so may result in denial of coverage. By signing below you confirm that all information contained in this form or any required documents are true to the best of your knowledge.
Primary Insurance PapersRequired for all Total and Partial Loss claims A copy of your primary insurance papers that were effective at the date of loss, showing vehicle ownership details as well as coverages and deductibles. We also require a copy of your vehicle ownership registration.
Bill of SaleRequired for Total Loss claims A copy of your purchase or lease agreement for the insured vehicle and your replacement vehicle.
Total Loss Settlement ChequeRequired for Total Loss claims A copy of your primary insurer’s total loss cheque. If your primary settlement was made out to your lienholder or lessee, make sure to ask for a copy before the cheque is sent.
Loss Adjustor’s Total Loss EvaluationRequired for Total Loss claims A copy of the settlement evaluation from your primary insurer’s loss adjustor.
At Fault Letter From Primary InsurerRequired for Partial Loss Deductible Reimbursement We require a letter from your Primary Insurer confirming the percentage for which you are at fault in any collision claim.
Repair OrderRequired for OEM Parts and Diminished Value claims A copy of the repair facilities repair order that is submitted to your primary insurer.
Repair Facility and Parts Supplier InvoicesRequired for OEM Parts Claims An invoice from your repair facility to us, showing the breakdown of parts and cost difference between OEM and aftermarket/recycled parts, with applicable taxes. For each part listed, an invoice from the parts supplier is also required.
Rental Vehicle InvoiceRequired for Rental Reimbursement claims An invoice from the rental vehicle provider for the costs of continuing to rent a vehicle after loss of use coverage with your primary insurer is exhausted.
Payment ReceiptRequired for Partial Loss Deductible, Rental Reimbursement, and Key Fob Protection claims We require a copy of your payment receipts such as a Debit or Credit Card receipt..
Dealership InvoiceRequired for Key Fob Protection claims A copy of the work invoice showing the cost of the new Key Fob including labor and tax.
How long does it take to receive my claim settlementfrom AWRAP?Typically our claims take 1-2 business days to process after receiving all documentation. Some claims may take longer depending on the complexity.
Where is my settlement cheque sent?For total loss claims, the cheque is sent to the selling dealership to ensure that it is going towards a replacement vehicle. For OEM Parts claims, the cheque is sent directly to the body shop that repaired your vehicle. For Partial Loss Deductible Reimbursement, Key Fob Replacement, and Rental Vehicle claims, our settlement is sent directly to you.
At what damage threshold percentage will my vehicle be considered a total loss?This determination is at the discretion of your primary insurer, we do not have authority or influence int eh decision by your primary insurer.
For New Car RCoverage claims, does my replacement vehicle have to be the same as the original vehicle, or can I choose another model?You are not obligated to replace it with the same vehicle. however, you are only entitled to the amount required to replace your vehicle with the same make, model, trim, and options in the current model year. You are responsible for any additional amounts. If you choose a vehicle that is lower in price, we will only pay based on the amount of that vehicle.
What is/is not included in a total loss claim settlement?Our total loss claim settlements include the installed options on your vehicle at purchase and all applicable taxes. We do NOT include: aftermarket equipment, warranties, any preexisting damages, or negative equity carried over from your previous loan.
What if my documents are not submitted within 90 days of the repair or replacement of my vehicle?We understand that not all claims go as smoothly as planned. Certain exceptions can be made and will be reviewed on a case-by-case basis. However, we require that your claim is reported within 30 days in all cases and that you advise us of any delays with your primary insurance settlement as soon as you become aware of them.
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